Help

  1. Do you accept normal EFT payments?
    Yes. Add products to your cart and proceed to checkout. Cancel the transaction. E-mail proof of payment. The transaction will then be completed on our side and the download links will be sent via e-mail and will also be available on your Downloads page when you are logged in.
    Account Holder: L Bredenhann
    Bank: Bidvest Bank
    Account Type: Savings
    Account Number: 24014304301
    Branch Code: 462005
  2. How will I get the download links?
    Soon after your purchase, an automated e-mail with the links will be sent to you. Also check your spam/junk/promotions folders. When you are logged in, you will also find the download links on your downloads page.
  3. I did not receive an e-mail.
    Please check your spam /junk/promotions folders for the e-mail. Please check if your e-mail address does not contain any typing errors. Your firewall may block our e-mail. You can log into your account and find your download links on your downloads page.
  4. Why are my download links not working?
    E-mail containing the download links cannot be accessed from a different e-mail account. On the e-mail, be sure to click on the links listed in the Downloads column as the links in the Product column will take you back to the store.
    Links will not work if they have expired or if you have reached your download limit – kindly send an e-mail for assistance.
  5. My download links worked before, but not anymore.
    You have possibly reached your download limit. Kindly send an e-mail for assistance.
    Your links may have expired (after 30 days). Kindly send an e-mail for assistance.
    You must open links via your original e-mail account.
  6. I cannot log into my account.
    Try reset your password: Go to the My Account page, click on “Lost your password?” insert your e-mail address and reset. Please use the original e-mail address you used to register.
  7. When will I receive my purchases by post?
    All our products are digital and in PDF format for you to download and print at home. Nothing will be sent by post.
  8. What are the terms of use?
    Please check the T’s & C’s page. Licence is valid for only one core family or one teacher’s classroom.

If you need assistance, please send e-mail to jou.ou.slimmie@gmail.com or info@jououslimmie.co.za.